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Return Policy

Last updated: [04-09-2023]

1. Returns and Exchanges

We want you to be satisfied with your purchase from ZigStar. If you are not completely satisfied, we are here to help with returns and exchanges.

2. Eligibility for Returns

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • It must be in the original packaging.
  • The item must have been purchased directly from ZigStar.
  • The item should not have signes that was opened/tampered with internal elements.
  • The return must be initiated within 14 days of receiving the product.

3. Initiating a Return

To initiate a return, please contact us with your order number and details about the product you would like to return. We will respond with instructions on how to proceed.

4. Return Shipping

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

5. Refunds and Exchanges

5.1 Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow 7 days for the refund to appear in your account, which may vary depending on your payment method and financial institution.

5.2 Exchanges

If you would like to exchange your item for a different size, color, or style, please contact us to initiate the exchange process. Exchanges are subject to availability.

5.3 Non-Refundable Items¶

Certain items are non-refundable:

  • Downloadable software or digital products
  • Services that have been performed
  • Products that have been customized or personalized

6. PayPal and Credit Card Gateway Requirements

For returns and refunds processed through PayPal, we will adhere to their policies and guidelines. Similarly, for transactions made through Credit Card, we will comply with gateway refund and return requirements.

Please note that the processing time for refunds through PayPal and CC Gateway Provider may vary and is subject to their respective policies.

7. Contact Us

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer support.